To help us serve your needs better and keep things organized as our team and projects grow, we’ve adopted a structured workflow for handling all marketing requests. This ensures every request is properly tracked, assigned, and completed with visibility at every step.
Here’s a simple breakdown of how it works 👇
âś… Step 1: You Have a Marketing Need or Idea
It all starts when you have an idea, a need, or a project in mind—whether it’s a new flyer, a social media post, web update, or promo campaign.
🤝 Step 2: Optional – Consult with the Marketing Team
Not sure how to frame your request or what category it falls into?
You can always check in with a marketing manager or intern. They’ll help you figure out the best next step and guide you to the correct request category if needed.
📨 Step 3: Submit a Formal Request
Once you're ready, open a ticket through our designated email or ticket system.
This is a key step—it ensures your request doesn’t get lost in chat threads or forgotten in inboxes.
You’ll be able to:
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Select a Category (e.g., Design, Social Media, SEO, etc.)
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Choose a Type (e.g., Task, Question, Incident, Problem)
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Set a Priority (Low, Normal, High, Urgent)
💡 Don’t worry if you're unsure—we'll help route it correctly!
🗂️ Step 4: Request is Categorized
Once submitted, your request is reviewed and categorized based on the work involved. This ensures it’s directed to the right team or individual.
Our categories include:
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Design
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Copywriting
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Web Design
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SEO
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Social Media
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Content Production
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Development
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Print Collateral
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Advertising
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Promotions & Physical Goods
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Project Management
đź“Ś Step 5: Assigned to the Right Team
Your ticket is now routed to the appropriate department, so the right person or team can begin work. No guesswork. No back-and-forth.
🔄 Step 6: You’re Updated Along the Way
You’ll get automated updates as your request progresses—so you're always in the loop.
Status changes might include:
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In Progress
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Waiting on Input
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Under Review
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Completed
🎉 Step 7: Request Delivered & Validated
Once complete, your request is returned to you for review.
You’ll have a chance to confirm everything looks good or request any final tweaks.
From there—it’s all set!
🚀 Why This Matters
Using the ticket system helps us:
âś… Prioritize your request appropriately
âś… Ensure nothing is missed
âś… Track timelines and accountability
âś… Collaborate more efficiently across departments
We’re here to help you succeed—and this process helps us do just that.
If you need help submitting a request or have a question about the system, feel free to ask. We’re always happy to walk you through it!
🧡
—The Marketing Team